Terms and buyer questions
These terms apply to every order placed through the AI Compute section of gatewellusa.com. Common questions are answered below the terms.
Guaranteed ship date
We confirm your guaranteed ship date within 5 business days of payment. If we cannot, your full payment is refunded by method of payment within 5 business days.
Availability and shipping window
A listing marked Available now is available for order today. Every other module and accessory ships within 3-8 weeks. Systems and racks carry the availability window posted on their listing and confirmed on the quote.
Guaranteed available quantity
Each priced item carries a guaranteed available quantity. An order for more than that quantity is adjusted at checkout. The guaranteed quantity is invoiced at the price tier of the quantity invoiced. The order is marked "Order adjusted to guaranteed available quantity". The quantity above the guaranteed figure is listed as to be confirmed and is not invoiced. It is not guaranteed to ship within the quoted time. Contact us to confirm it and ship the two together.
Payment
Secure payment by bank transfer. Pay at checkout by bank debit from a US business account or by bank transfer, or by wire or ACH against your invoice. A bank debit is drawn on a business account. The order ships after the payment has settled. Include the invoice number in your wire reference or ACH memo. Payment is in full at order on every priced item, on one invoice issued at checkout. Invoices are due five business days from issue. Orders above $10,000,000 are arranged by contact. The payer is the buyer entity named on the invoice.
Authenticity and verification
Every supplier is vetted before a purchase order is placed. Every unit is inspected before it ships. Serial numbers are recorded and validated against the maker's records where the maker offers validation. Provenance documentation travels with every lot: the condition record, the serial list and the supplier record.
Inspection on delivery
You may inspect every unit on delivery before acceptance. Report a shortfall, damage or a unit that fails on arrival within ten business days of delivery, with the serial number and a description.
Replacement of defective units on arrival
A unit that fails on arrival, reported within ten business days of delivery, is replaced or refunded at our choice after we receive it back or the maker's diagnosis. Return shipping on a confirmed defective unit is ours.
Taxes, duties and shipping
California sales tax is collected on orders delivered within California. Buyers holding a valid California resale certificate may provide it at order to apply the resale exemption. Prices exclude import duties, VAT, and taxes at destination. For international deliveries, these are collected by the carrier (e.g., FedEx or UPS) upon delivery. Orders ship DAP (Delivered At Place) to the address provided, or FCA to your own carrier at the supplier's dock. Shipping is a separate charge. After payment we contact you to set the method, and freight and insurance are invoiced at cost before the goods are released, unless you take delivery FCA with your own carrier at the supplier's dock. Gatewell handles all US export compliance. Buyers are responsible for meeting import requirements and obtaining any needed authorizations at destination.
Export compliance
Export of these items may require a US export license for certain destinations, including China and Macau. Orders for those destinations are accepted and paid at checkout, screened before anything ships, and refunded in full if they do not clear. Purchaser is responsible for compliance with all applicable export regulations. Where a destination requires a license, we prepare the application after payment, nothing ships before the license issues, and a denied license means a full refund. Every order, domestic or export, is screened before shipment. A changed answer on the buyer's headquarters or ownership holds the order until it is resolved. Before release we may require compliance forms, including the signed end-use and end-user statement, and export procedures. The buyer warrants that it will cooperate. If requested forms are not returned by the date we give, the order may be canceled and the payment returned less bank charges. The buyer warrants at checkout that it, its ultimate parent and the end user are not on the US Consolidated Screening List and are not owned by or acting for any party on it, and that the end user is not located where this export would not qualify. If we later learn otherwise, the order may be canceled and the funds reversed at once.
End-use certification
A signed end-use and end-user statement, on the form we provide after order, is required before shipment.
Questions
When do I learn my ship date?
Within 5 business days of payment. The guaranteed ship date is confirmed in writing to the contact named on the order.
What does the resale exemption need?
A valid California seller's permit number at checkout and a completed resale certificate (CDTFA-230) sent to us after order. Tax is left off the invoice on the strength of the permit number and the certificate is reviewed before shipment.
Do you charge sales tax outside California?
No California tax applies to a delivery outside California. State and local taxes at a US destination outside California are the buyer's to report unless we are registered to collect there.
What is in the end-use statement?
Your company's legal name and role in the transaction, what the items are for, the delivery and installation address, and the headquarters of your company and its ultimate parent. It follows the published US government due diligence guidance for advanced computing items.
How is an order with quoted items handled?
One order number covers everything in the cart, and every item in the cart is priced and invoiced at checkout. Systems and racks are not cart items. They are quoted from their own configurator, and their invoice follows your acceptance of the quote.
Which documents do you provide for vendor setup?
A W-9, the EIN letter, a bank letter, the California seller's permit and a certificate of insurance, each by email within one business day of a request. The vendor information page lists them.
Can I pay by card?
No. Payment is by bank debit from a US business account or by bank transfer at checkout, or by wire or ACH against the invoice.